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Customer Quality Advocate

Location: 

Žiar nad Hronom, Stredoslovensky, Slovakia

JPR ID:  40464
Department:  Business

Nemak is dedicated to developing technological solutions that make sustainable mobility possible.

We are committed to working together across disciplines to drive innovation and to shape the future of automotive lightweighting.

 

Objective

  • Receiving claims with request for immediate response.
  • Continuous design changes, additional installations, layout modifications = sampling activities via SQMS, BeOn- new projects ongoing.
  • Communication - deviation request, portal management (PPAP, DR)- new processes like assembly / striction welding / helium leak testing are not systematically covered - FMEA, Severity understanding for customer, acceptance level definition.
  • Managing customer visits / audits.

 

Main Responsibilities

  •  Handling claims from customer
  •   Leader of 8D meeting
  •   Presenting 8D reports and countermeasures to customer
  •   Information transport from customer to production
  •   Regular audio calls with customer in order to ensure customer satisfaction
  •   To manage resident ( customer plant ) and sorting actions )
  •   Portal management
  •   Participation in creation of quality documents ( FMEA, CP, FlowChart )
  •   Responsible for KPI
  •   Managing customer visits

 

Position Requirements

  • Education: Bachellor Degree
  • Knowledge of IATF 16949; VDA standards - an advantage
  • Experience with customer portals
  • Experience with specific customer requirements of VW, Samsung
  • Knowledge: 8D, 5W, SPC, FMEA, CP
  • Communication and organizational skills
  • Ability to work in a team, make decisions, work under pressure
  • Reliability, flexibility
  • Proactive approach to problem solving
  • Experience in automotive advantage
  • Work with MS Office (Excel, Word, Power Point, Outlook)
  • English or German - required

 

 

 

 

 

At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.

 

We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

 

 

Objective

  • Receiving claims with request for immediate response.
  • Continuous design changes, additional installations, layout modifications = sampling activities via SQMS, BeOn- new projects ongoing.
  • Communication - deviation request, portal management (PPAP, DR)- new processes like assembly / striction welding / helium leak testing are not systematically covered - FMEA, Severity understanding for customer, acceptance level definition.
  • Managing customer visits / audits.

 

Main Responsibilities

  •  Handling claims from customer
  •   Leader of 8D meeting
  •   Presenting 8D reports and countermeasures to customer
  •   Information transport from customer to production
  •   Regular audio calls with customer in order to ensure customer satisfaction
  •   To manage resident ( customer plant ) and sorting actions )
  •   Portal management
  •   Participation in creation of quality documents ( FMEA, CP, FlowChart )
  •   Responsible for KPI
  •   Managing customer visits

 

Position Requirements

  • Education: Bachellor Degree
  • Knowledge of IATF 16949; VDA standards - an advantage
  • Experience with customer portals
  • Experience with specific customer requirements of VW, Samsung
  • Knowledge: 8D, 5W, SPC, FMEA, CP
  • Communication and organizational skills
  • Ability to work in a team, make decisions, work under pressure
  • Reliability, flexibility
  • Proactive approach to problem solving
  • Experience in automotive advantage
  • Work with MS Office (Excel, Word, Power Point, Outlook)
  • English or German - required

 

 

 

 

 

At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.

 

We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

 

Apply now »