IT Specialist CHE
Chennai, Tamil Nadu, India
Objective
This role is critical in delivering exceptional technical support to end users, ensuring their ability to perform business tasks without interruption. This role involves receiving, prioritizing, and resolving help requests, both remotely and through in-person, hands-on assistance, in line with industry-standard service management practices.
Main Responsibilities
- Documentation: Maintain all relevant end user information.
- Troubleshooting: Utilize Online diagnostic tools to troubleshoot and resolve issues such as software updates, drivers.
- Technical Support: Perform desktop-level fixes, software installations, hardware upgrades and printer configurations.
- Collaboration and Knowledge Sharing: Interact with other IT teams to ensure knowledge sharing and support alignment.
- Policy Adherence: Ensure adherence to IT policies, procedures, and best practices among user groups.
- Server Management: Maintain personal workspace and IT spaces including the server room environment. Handle server room security.
- IOT: PLC Implementation in Shopfloor Machines.
Position Requirements
- Bachelor's degree in IT or Computer Science related field (preferred).
- Experience with Desktop Operating Systems and Applications.
- Ability to work independently and collaboratively within a team.
- Knowledge of hardware, software, LAN cable crimping & Network Monitoring.
- Familiarity with Active Directory and server room management.
- Prior experience in a similar IT support role is a plus.
At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.
We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Objective
This role is critical in delivering exceptional technical support to end users, ensuring their ability to perform business tasks without interruption. This role involves receiving, prioritizing, and resolving help requests, both remotely and through in-person, hands-on assistance, in line with industry-standard service management practices.
Main Responsibilities
- Documentation: Maintain all relevant end user information.
- Troubleshooting: Utilize Online diagnostic tools to troubleshoot and resolve issues such as software updates, drivers.
- Technical Support: Perform desktop-level fixes, software installations, hardware upgrades and printer configurations.
- Collaboration and Knowledge Sharing: Interact with other IT teams to ensure knowledge sharing and support alignment.
- Policy Adherence: Ensure adherence to IT policies, procedures, and best practices among user groups.
- Server Management: Maintain personal workspace and IT spaces including the server room environment. Handle server room security.
- IOT: PLC Implementation in Shopfloor Machines.
Position Requirements
- Bachelor's degree in IT or Computer Science related field (preferred).
- Experience with Desktop Operating Systems and Applications.
- Ability to work independently and collaboratively within a team.
- Knowledge of hardware, software, LAN cable crimping & Network Monitoring.
- Familiarity with Active Directory and server room management.
- Prior experience in a similar IT support role is a plus.
At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.
We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.