Customer Advocate Supervisor
Izmir, Izmir, Türkiye
Objective
This position will be responsible for quality management activities of relevant OEM Group (Daimler, Toyota, VW and Pierburg) including.
Main Responsibilities
- Leading customer quality issue resolution,
- Working with customers to fully satisfy their requirements,
- Driving resolution of excursions at customers and ensure identification of the root cause and appropriate corrective actions are taken to prevent recurrence,
- Proactively visiting the customers site as needed or requested,
- Take preventive measures to improve product quality,
- Follow up all quality problems according to customer claims and feedbacks, prepare action plans and realize those plans in agreed time scale, in coordination with quality department,
- Coordinating and working close to all other departments through documentation preparation, manage the process and follow it.
Position Requirements
- Bachelors degree in Metallurgy, Mechanical engineering,
- Work experience in an automotive supplier industry,
- Knowledge about automotive production processes,
- Experience in Quality Management Systems, Problem Solving, FMEA, PPAP,
Strong process competence, ability to integrate and cooperate, - Organizational and good communication skills,
- Ability to travel
At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.
We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Objective
This position will be responsible for quality management activities of relevant OEM Group (Daimler, Toyota, VW and Pierburg) including.
Main Responsibilities
- Leading customer quality issue resolution,
- Working with customers to fully satisfy their requirements,
- Driving resolution of excursions at customers and ensure identification of the root cause and appropriate corrective actions are taken to prevent recurrence,
- Proactively visiting the customers site as needed or requested,
- Take preventive measures to improve product quality,
- Follow up all quality problems according to customer claims and feedbacks, prepare action plans and realize those plans in agreed time scale, in coordination with quality department,
- Coordinating and working close to all other departments through documentation preparation, manage the process and follow it.
Position Requirements
- Bachelors degree in Metallurgy, Mechanical engineering,
- Work experience in an automotive supplier industry,
- Knowledge about automotive production processes,
- Experience in Quality Management Systems, Problem Solving, FMEA, PPAP,
Strong process competence, ability to integrate and cooperate, - Organizational and good communication skills,
- Ability to travel
At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.
We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.