Quality Engineer Machining

Quality Engineer

Objective

The Quality Engineer will serve as the main point of contact with the customer, acting as the voice of the customer within the organization and ensuring compliance with specific customer quality requirements. This role will be responsible for monitoring customer quality performance, scorecards, and external quality indicators, as well as coordinating customer complaints, field returns, containment actions, engineering change validations, and continuous improvement initiatives.

Main Responsibilities

• Monitor customer portals, including customer performance, scorecards, and certifications, and coordinate improvement actions based on customer requirements and performance.
• Monitor customer quality indicators, including BIQ, QR, Severity Score, and Delivery Rating, ensuring performance remains within established objectives.
• Attend and respond to customer complaints and field returns according to the established response and closure timeframe.
• Analyze external scrap trends and establish containment and continuous improvement actions to reduce external scrap.
• Lead engineering change and tooling replacement validations with the customer through PPAP submission, customer review, and approval.
• Follow up on customer validations, ensuring that generated validations are completed according to established requirements and timelines.
• Coordinate quality activities to minimize customer line downtime resulting from quality issues.
• Ensure the deployment of containment actions for customer quality issues within less than 24 hours.
• Attend scheduled customer meetings according to the established frequency and follow up on customer requirements, commitments, and action items.
• Lead monthly PFMEA and Control Plan audits, ensuring compliance with the established annual PFMEA plan.
• Develop and implement systemic actions to prevent the recurrence of quality problems.
• Coordinate the horizontal deployment of lessons learned and preventive actions across applicable processes and areas.
• Collaborate with cross-functional teams to address customer quality issues and ensure timely implementation of corrective, containment, and improvement actions.

Position Requirements

• Bachelor’s degree in Engineering, Industrial Engineering, Quality, Manufacturing, or a related field.
• Experience in Quality Engineering, Customer Quality, or a related role within the automotive industry.
• Experience managing customer complaints, field returns, containment actions, and customer requirements.
• Knowledge of PPAP, PFMEA, Control Plan, and automotive quality tools.
• Experience with customer quality indicators, scorecards, and continuous improvement activities.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.
• Experience with engineering change and tooling replacement validations.
• English: Advanced proficiency, with the ability to communicate with international customers.

At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.

We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.